Dario
Samarzija

Customer Experience Consultant

Digital Transformation Leader

Support Operations Management Consultant

Looking to transform and scale your technical or customer support organisation? Let's talk!
I can help you build, scale and optimise your team to create cohesive, inclusive teams delivering exquisite service.

Contact Me

About Me

I love tech.
I love people.
I love how IT can change lifes and simplify things.
Some 20 years ago I had an Olivetti laptop and a PCMCIA 14.4k modem. That was the beginning of a love story that is still ongoing. In my career I have gained vast hands-on technical experience. I also led multiple teams in small companies to large corporations. This gives me unique understanding of modern day customer experience.

Services

Where I can help

Change
Management

Team management, change management and organisational change planning and execution.

Tooling
& CRMs consultancy

Internal and external tooling analysis and selection based on requirements.

Customer
Experience

All elements of customer experience and customer engagement.

Process
Optimisation

Analyse your business process and optimise for customer experience and simplicity.

Experience

Present

Cisco

Multiple teams leadership. Escalation avoidance and churn minimisation. Cost optimisation.

2015-2021

Alfresco
Software

Senior technical support management. Standardisation of support process.

2010-2015

Vegasoft
IT

System and network consultant. Project delivery. Customer relationship management.

Education

Continuing professional development

2022

Master of Science
(MSc) Management

University of Sunderland, UK

2022

Certified in Cybersecurity

ISC2

2019

Certified Support
Manager (CSM)

Service Strategies, Inc

2022

Azure AI
fundamentals

Microsoft

2022

Customer Service
Operations

PagerDuty

2020

AZ-900 Azure
Fundamentals

Microsoft

2017

AWS Solution Architect
Associate

Amazon AWS

2013

Cyberoam Certified Network
and Security Professional

Sophos

Contact

Let's talk

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Dario Samarzija

Customer Experience Professional

Location Bracknell
Country United Kingdom

Chat soon!